BUSINESS OF COMMUNICATIONS

“We have become the world’s first over-communicated society. Each year we send more and receive less.

Al Ries 

In a recent survey by IDC Canada and Mastech Quantum IS, 85% of managers considered personality traits and communication skills to be more important than technical skills. But communicating is more than just what you say, it is made up of only 7% words, 38% tone or pitch of voice, and 55% visual.

The Business of Communication session includes the following skills for successful interaction:

• Verbal and Nonverbal Communication
• Handshakes
• Introduction etiquette
• Posture and body movement
• Eye-contact
• 6 steps to better listening
• Asking questions
• Listening with body language
• Telephone etiquette
• Conference call etiquette
• Email Etiquette